NOTE: We have had reports of problems with the Find My app on devices running iOS 17 and prior.

Please ensure your device is updated to iOS 18 following these steps: https://support.apple.com/en-ca/118575


If you are experiencing problems when pairing your tracker, please try the following steps:

Press and hold the button, after 3 seconds it will beep, continue holding until it beeps again, after about 6 seconds. Then follow the pairing steps again.

If problems persist:

Restart your iPhone or iPad. https://support.apple.com/en-ca/118259

Try pairing procedure again.